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Service

Service and Support at Medicolle

At Medicolle, medical service is our highest priority. We receive continuous training from our suppliers.

We provide our customers with fast and competent technical service through our own staff, our partners, and our customers.

Medicolle is certified according to ISO 9001 and ISO 14001:2015 and uses FOCALCUBE as our supporting IT system, where we can track your devices, upgrades, support cases, and service history.

You are welcome to write in Swedish, Norwegian, Danish, or English.

Medicolle service vehicle

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Service/Support and Claims

Transport Conditions:
All products handled by us directly (by our staff, e.g., during on-site visits) or indirectly (our choice of carrier, booked by us) are covered by our responsibility regarding theft, loss, fire, and damage beyond the required service.
If a customer uses their own choice of transport, the customer is responsible for the product until Medicolle has received and signed for the shipment. Once handled by us, the responsibility transfers to Medicolle.
Backup and Patient Data:
The customer is responsible for backing up data and removing all patient data from any device sent to us (if applicable).

Medicolle – with an eye for healthcare

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